KHIND Malaysia’s eCommerce Leap: +84% Increase in GMV After Migrating to Shopify Plus

KHIND Malaysia’s previous custom built commerce system faced multiple scalability and performance issues. The custom build created bottlenecks in management and feature rollouts, making it hard for the brand to adapt in an increasingly competitive eCommerce space.

Key challenges included:

• Limited scalability for new features and business expansion
• Manual and complex content management processes
• Lack of integration with key tools (SEO, marketing automation)
• Rigid cart and checkout flows, limiting conversion potential
• Frequent downtime due to reliance on custom development

To address these constraints, Verz Design rebuilt KHIND Malaysia’s digital platform on Shopify Plus, focusing on scalability, ease of management, and seamless user experience.

Key solutions delivered:

• Custom Design & Development – A refreshed, mobile-optimised interface aligned with KHIND’s brand identity and extensive product range, ensuring consistent and modern visuals across all devices.
• Cart & Checkout Page Customisation – Implemented Shopify Plus’s Checkout Extensibility and Cart Page Customisation features to create a smoother, more intuitive purchase experience tailored to KHIND’s workflows.
• User Manual Page – Built a dedicated self-service hub where customers can conveniently access product manuals, guides, and troubleshooting resources, reducing support dependencies.
• System Integrations – Integrated key systems to enhance operational efficiency and customer accessibility, including:
  • SSO API Integration – A unified login system connecting KHIND’s digital ecosystem for seamless user access.
  • ERP Integration – Enables real-time data synchronisation across inventory, orders, and customer information for smoother backend operations.
  • Warranty System Integration – Streamlined warranty registration and claims management directly within the Shopify Plus ecosystem.
  • GA4 and Meta Pixel Tracking Setup – Strengthened data accuracy and campaign tracking for marketing optimisation.
• SEO Migration – Structured migration plan to preserve ranking signals, maintain organic visibility, and ensure continuity post-launch.