10 Best Courier Services in Singapore for Your eCommerce Store

If you have an eCommerce store based in Singapore, you know the importance of reliable and efficient courier services. With the rise of online shopping, customers expect fast and seamless delivery of their purchases. This is where a good courier service comes into play – it can make or break your business.

A good courier service will deliver your packages on time and handle them with care to ensure customer satisfaction and retention. With so many courier services available in Singapore, choosing the right one for your business can be overwhelming. This blog will help you narrow down your options by listing Singapore’s top 10 courier services.

Summary

1. 10 Best eCommerce Courier Service Providers in Singapore
2. Local Courier Services Comparison
3. What is eCommerce order fulfilment?
4. Factors for Choosing the Right Courier Service in Singapore

10 Best eCommerce Courier Service Providers in Singapore

Choosing the best eCommerce courier service provider in Singapore can be overwhelming, with each offering different services and pricing plans. To help you make an informed decision, we have listed the top 10 courier services based on their features, reliability, and customer reviews. The courier services on our list are trusted by major eCommerce houses including Shopee, Lazada, and Zalora.

1. Qxpress

Global e-commerce logistics, Qxpress, offers a comprehensive One Stop Service, leveraging its extensive experience from Qoo10’s international shipping operations. This includes everything from warehouse storage, pick and pack management, and delivery to inventory management and customer service. Moreover, Qxpress has built a strong foundation that enhances the service excellence of E-commerce fulfilment, ensuring a competitive edge in the market.

2. J&T Express

Whether your store is on Shopify, Shopcada, WooCommerce, or any other platform, J&T Express streamlines your shipping process with seamless integrations across leading platforms. Additionally, as an official courier partner for major marketplaces like Lazada and Shopee, the company ensures smooth delivery services for a wide audience.

J&T is one of the few third-party logistics providers (3PL) that offer returns services with complimentary door-to-door delivery and paperless pickup. Our delivery riders will receive the packages and print out the waybill immediately on their portable printers.

One of their services includes parcel drop off at any of the 400 J&T Points during working hours. Sellers can also collect their parcels at any J&T Point within three days from the drop-off date. This makes it convenient for both sellers and buyers.

3. Ninjavan

Ninjavan is one of the premier courier services in Southeast Asia (SEA), with broad coverage and industry experience. The company manages the delivery of approximately 2 million parcels daily. By leveraging centralized distribution centres and strategic route planning, Ninjavan ensures maximum efficiency per delivery, thereby minimizing costs.

Beyond the essential services of collection, packaging, and sorting, Ninjavan offers a suite of value-added services tailored to the needs of its e-commerce partners. These include, but are not limited to, unpacking, kitting and bundling, custom packaging, and more, providing a comprehensive solution for all fulfilment requirements.

4. Speedpost

Speedpost is another top logistics provider in the industry for over 160 years. They have established strong partnerships with a vast network of international consolidators to keep your goods moving across seas. Moreover, Speedpost’s online tracking system allows customers to monitor the progress of their deliveries in real-time. This provides transparency and assurance, giving both sellers and buyers peace of mind throughout the shipping process.

Apart from eCommerce fulfilment, their Store Front service can help you to set up shop in Singapore by handling your paperwork, customs forms, warehousing and more.

5. uParcel

uParcel offers three types of services: door-to-door delivery services, heavy and bulky goods delivery, and storage solutions. uParcel also provides same-day delivery, perfect for urgent and time-sensitive shipments. Their courier partners are trained to handle fragile items carefully, ensuring that goods arrive safely at their destination.

For parcel tracking, uParcel helps your receivers stay in the loop with WhatsApp and email notifications of the expected delivery date and time. Once the parcel has been delivered, a proof of delivery report will also be provided. Additionally, uParcel offers a user-friendly mobile application that allows customers to track their parcels in real-time and communicate directly with the courier. This makes it easy and convenient for sellers and buyers to stay updated on the status of their deliveries.

6. Janio

Janio does it all – from returns service to supporting pick-up/drop-off services, last-mile delivery and customs clearance. Janio has a strong network across Southeast Asia, allowing businesses to expand their reach and tap into new markets seamlessly.

Janio also offers technology-driven solutions such as real-time tracking and data analytics, enabling businesses to optimise their supply chain and improve delivery performance. Their focus on reliability, speed, and cost-effectiveness makes them popular for cross-border shipping needs.

7. Lalamove

Known as one of the leading on-demand delivery platforms, Lalamove offers various services that cater to different business needs. They provide same-day and next-day delivery options for small parcels and large goods, making them suitable for businesses of all sizes.

Lalamove also stands out with its 24/7 availability and instant booking feature, allowing customers to schedule deliveries at any time. Their transparent pricing system and real-time tracking add to the convenience and reliability of their services.

8. Pickupp

Pickupp’s AI-powered logistics technology designs tailored solutions to meet customer needs, saving both money and operational hours by recommending and executing the most cost-effective routes.

The courier provides a variety of services, including Express and Standard (1-3 days) options, all at affordable prices. Their extensive last-mile delivery network and flexible pick-up times make Pickupp an attractive option for businesses looking to streamline their delivery processes.

9. Roadbull

Roadbull’s innovative technology-driven systems for B2B and B2C services enhance productivity and ensure maximum efficiency while maintaining high-quality service. This approach results in quicker, more reliable, and efficient delivery services across Singapore.

This courier company handles every stage of order fulfillment from sorting and shelving to picking, packing and delivering. They use their proprietary GEMS warehouse order management system to manage the supply chain in-house. Their user-friendly online platform allows businesses to track their deliveries in real time, manage inventory, and access reports for better supply chain management.

10. Shippit

Shippit connects you with leading carriers by removing the hassle of manual integrations. The technology they use lets you link multiple stores and locations, so you can fulfil, book, and track orders all in one place with simple multi-carrier connectivity.

While most courier companies focus on B2B services, Shippit specialises in providing exceptional delivery experiences for e-commerce businesses. With their easy-to-use platform and automated processes, small and medium-sized businesses can streamline their operations and compete with larger players in the industry.

Local Courier Services Comparison

What is eCommerce order fulfilment?

To fully understand the importance of logistics in eCommerce, it is essential to clearly understand what eCommerce order fulfilment entails. ECommerce order fulfilment is the entire process between receiving an online order and delivering the product to the customer’s doorstep. Here’s how it typically works:

1. Receiving goods to the warehouse: The first step in the eCommerce order fulfilment process is receiving goods from suppliers or manufacturers. These goods are then stored in a warehouse until they are shipped out.

2. Delivering to distribution centres: The goods are picked and packed according to customer orders. Once ready, they are delivered to distribution centres for further sorting and processing.

3. Short-term warehouse storage: Depending on the delivery schedules and routes, goods may be stored in short-term warehouses before being sent out for final delivery.

4. Picking and packing orders: Once the goods reach the distribution centre, they are sorted and packed according to delivery routes and schedules. This helps optimise the delivery process and ensure timely deliveries.

5. Last-mile delivery to customers: When the goods are ready for final delivery, they are shipped out to customers’ doorsteps using various modes of transportation such as trucks, vans, and even drones. This last-mile delivery is crucial in ensuring customers receive their orders on time and in good condition.

6. Returns processing: In some cases, customers may return their orders due to various reasons, such as product defects or incorrect items received. eCommerce order fulfilment also includes handling and processing these returns, which involves restocking the returned goods and issuing refunds or replacements to customers.

Factors for Choosing the Right Courier Service in Singapore

As a business, choosing the right courier service in Singapore is crucial for efficient order fulfilment and customer satisfaction. Here are some factors to consider when selecting a courier service:

Integrations with eCommerce Store

Finding a courier service that integrates seamlessly with your eCommerce store can save you time and effort managing orders. Look for a courier service that offers plugins or APIs for popular eCommerce platforms like Shopify, WooCommerce, and Magento. This allows automatic order syncing and tracking information updates, streamlining the fulfilment process.

Full-Suite of Services

You are hiring a courier service to handle the entire fulfilment process, so it’s essential to find one that offers a full range of services. This includes delivery, warehousing, packaging, and returns processing. All these services under one provider can save you time and costs in managing multiple vendors.

Before you decide on a courier service, make sure to inquire about their services and understand their capabilities. Some services may have restrictions on the type of products they can handle or specific delivery locations.

Costs

Budget is a very crucial factor for any business, so it’s essential to consider the costs involved in using a courier service. Look for a provider that offers competitive rates without compromising on quality and reliability. It’s also necessary to understand how their pricing structure works and if there are additional fees for specific services such as same-day delivery or international shipping.

For instance, some courier services may offer discounted rates for bulk orders, which can be beneficial for businesses with high order volumes. It’s also worth considering the potential cost savings in using a courier service compared to handling fulfilment in-house.

Delivery Speed

Customers today expect fast and efficient delivery, so it’s crucial to choose a courier service that can meet these expectations. Inquire about their average delivery times and if they offer expedited or same-day delivery options. Additionally, check if they have a reliable tracking system in place for you to monitor the progress of your orders. This way, you can keep your customers informed and updated on their delivery status, which can lead to a better overall customer experience.

Safety And Insurance

A lot can happen during the delivery process, so it’s vital to ensure that your products are safe and insured. Ask about their safety protocols and if they provide insurance for lost or damaged items. It’s also worth checking if they have a system in place for handling any potential claims promptly. Remember, insurance coverage is crucial, especially for high-value or fragile items.

Proof Of Delivery

You need to have proof that your customers received their orders, especially for high-value or time-sensitive items. After all, you don’t want to be held liable for a lost or misplaced delivery. Choose a courier service that offers proof of delivery, whether it’s in the form of a signature, photo evidence, or a tracking number.

In some cases, you may also need to provide proof of delivery for legal reasons. Having this documentation readily available can save you a lot of time and hassle in the long run.

Credibility and Reliability of Provider

Lastly, it’s essential to consider the credibility and reliability of your chosen courier service provider. Research their reputation, read reviews from other customers, and check if they have any partnerships or certifications. You want a courier service you can trust to deliver your products safely, on time, and with excellent customer service.

Your choice of courier service reflects directly on your business, so select a reliable and trustworthy partner that aligns with your brand values. Don’t hesitate to ask for references or try out their services before committing to a long-term partnership.

Get Support in Integrating Courier Services to Your Website

There is no one-size-fits-all solution when it comes to choosing a courier service. It ultimately depends on your business needs, budget, and customer expectations. However, by considering the factors mentioned here and doing thorough research, you can find a courier service that meets your requirements and helps your business thrive. Remember to regularly evaluate the performance of your chosen provider and be open to making changes if necessary.

Verz Design is an experienced web development agency that offers expert assistance in creating your eCommerce website and provides insightful recommendations on integrating various courier services seamlessly into your platform. Call us today at +65 6841 1680 or email us at enquiry@verzdesign.com to get a free consultation and learn how we can help grow your business.